Terms and Conditions
1. About Us
Enterprise Training Group Ltd is a company registered in England and Wales (Company Number: 16995599).
Registered correspondence address:
167–169 Great Portland Street, London, England, W1W 5PF
These Terms and Conditions govern your use of our website, services, and training programmes.
2. Acceptance of Terms
By accessing our website, registering an account, enrolling on a course, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.
3. Courses and Services
Enterprise Training Group provides online and blended learning courses, training programmes, career support services, and learning pathways in IT and related disciplines.
Course content, delivery format, duration, and availability may vary and are subject to change to ensure quality, relevance, and compliance with industry standards.
4. Pricing and Payments
Course prices are displayed on our website or provided directly to learners and partners.
All prices are subject to change at any time, including at short notice, due to operational, commercial, or partner-related reasons.
Where payment is required, fees must be paid in full or in accordance with agreed payment terms before access is granted.
5. Free Courses and Support Services
Certain courses (including CV writing, interview skills, career pathway planning, and growth mindset) may be offered free of charge to registered users or learners enrolled on selected learning pathways.
Availability of free courses is subject to eligibility criteria and may be withdrawn or modified at our discretion.
6. Registration and Eligibility
Access to courses or learning schemes may require:
Successful registration
Acceptance onto a programme
Meeting entry criteria
Completion of prerequisite activities
Enterprise Training Group reserves the right to refuse or withdraw access where eligibility requirements are not met.
7. Work Experience, Placements and Partners
Enterprise Training Group may introduce learners to partner organisations or third-party businesses for interviews, work experience, placements, or progression opportunities.
We do not guarantee employment
Any placement or work experience is subject to acceptance, successful course completion, and interview outcomes
Enterprise Training Group is not responsible or liable for the actions, decisions, conduct, or contractual terms of partner or third-party organisations
Any agreement entered into between a learner and a partner organisation is entirely separate from Enterprise Training Group.
8. Employment Status
Participation in work experience, placements, or partner opportunities does not automatically create an employment relationship with Enterprise Training Group.
Employment status, payment arrangements, and working terms (if applicable) are determined solely by the partner organisation.
9. Course Completion and Outcomes
While we aim to provide high-quality training and career support, we cannot guarantee outcomes, including qualifications, job offers, placements, or earnings.
Learner success depends on individual effort, attendance, engagement, assessments, and external factors beyond our control.
10. Intellectual Property
All course materials, content, branding, videos, text, and resources are the intellectual property of Enterprise Training Group Ltd or its licensors.
Learners may use materials for personal educational purposes only.
Reproduction, sharing, resale, or commercial use without written permission is prohibited.
11. Third-Party Content and Services
Some courses or resources may include third-party content or platforms.
Enterprise Training Group is not responsible for the accuracy, availability, or reliability of third-party services.
12. Limitation of Liability
To the fullest extent permitted by law, Enterprise Training Group Ltd shall not be liable for:
Loss of income, opportunity, or employment
Indirect or consequential losses
Actions or omissions of third-party partners
Technical issues outside our control
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded under UK law.
13. Data Protection
We process personal data in accordance with UK GDPR and applicable data protection laws.
Please refer to our Privacy Policy for full details on how your data is used and protected.
14. Changes to Terms and Conditions
Enterprise Training Group reserves the right to update or amend these Terms and Conditions at any time.
Changes will take effect once published on our website.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
16. Contact Us
If you have any questions about these Terms and Conditions, please contact us through our official website or registered correspondence address.
Learner Code of Conduct
1. Purpose
The Learner Code of Conduct sets out the standards of behaviour expected of all learners participating in courses, programmes, and activities provided by Enterprise Training Group Ltd.
By enrolling on any course or programme, learners agree to comply with this Code of Conduct.
2. Professional Behaviour
Learners are expected to:
Treat instructors, staff, partners, and fellow learners with respect
Communicate in a professional and inclusive manner
Act honestly and responsibly in all learning activities
Follow instructions and guidance provided by instructors
Discriminatory, abusive, or disruptive behaviour will not be tolerated.
3. Engagement and Participation
Learners should:
Attend scheduled sessions and engage actively in learning activities
Complete assessments and tasks to the best of their ability
Notify Enterprise Training Group if they are unable to participate
Take responsibility for their own learning progress
Consistent lack of engagement may result in withdrawal from a programme.
4. Academic Integrity
Learners must:
Submit original work
Avoid plagiarism, cheating, or misrepresentation
Use authorised resources appropriately
Any breach of academic integrity may result in corrective action, including removal from a course.
5. Use of Learning Platforms and Resources
Learners are expected to:
Use online platforms responsibly and lawfully
Protect login details and personal accounts
Refrain from sharing course materials without permission
Misuse of systems or resources may lead to access being suspended.
6. Health, Safety, and Wellbeing
Learners must follow all health and safety guidance during online or in-person activities.
Enterprise Training Group is committed to a safe learning environment and expects learners to contribute to this commitment.
7. Partner and Placement Conduct
Where learners engage with partner organisations:
Learners must act professionally and responsibly
Partner organisation policies and procedures must be followed
Any concerns must be reported promptly
Failure to meet partner expectations may result in removal from placement opportunities.
8. Disciplinary Action
Enterprise Training Group reserves the right to take appropriate action in cases of misconduct, including:
Warnings
Temporary suspension
Removal from courses or programmes
Decisions will be made fairly and proportionately.
9. Reporting Concerns
Learners are encouraged to raise concerns or issues with Enterprise Training Group in a timely and respectful manner.
10. Changes to the Code
Enterprise Training Group reserves the right to amend this Code of Conduct at any time.
Refunds & Cancellations Policy
1. Overview
This policy outlines the circumstances under which refunds or cancellations may be requested for courses provided by Enterprise Training Group Ltd.
2. Course Fees
Course fees are payable in accordance with the terms provided at enrolment.
Access to course materials may be restricted until payment obligations are met.
3. Cancellation by the Learner
Where a learner wishes to cancel their enrolment:
Requests must be submitted in writing
Cancellation prior to course start may be eligible for a refund, subject to administrative costs
Once a course has started, refunds are not normally provided
4. Refund Eligibility
Refunds, where applicable:
Are assessed on a case-by-case basis
May be subject to deductions for accessed materials or delivered sessions
Are not available for partially completed courses
Free courses and support services are non-refundable.
5. Cancellation by Enterprise Training Group
Enterprise Training Group reserves the right to cancel or reschedule courses due to:
Low enrolment
Instructor availability
Technical or operational issues
Where a paid course is cancelled by Enterprise Training Group, learners will be offered:
A full refund, or
An alternative course or start date
6. Partner and Third-Party Services
Enterprise Training Group is not responsible for refunds relating to third-party services or partner organisations unless explicitly stated.
7. Work Experience and Placement Opportunities
Fees paid for training do not guarantee placement or employment outcomes.
Refunds are not provided based on placement or interview outcomes.
8. Exceptional Circumstances
Requests due to exceptional circumstances (such as serious illness) will be considered at our discretion and may require supporting evidence.
9. Processing Refunds
Approved refunds will be processed using the original payment method within a reasonable timeframe.
10. Changes to This Policy
Enterprise Training Group reserves the right to amend this Refunds & Cancellations Policy at any time.