Privacy Policy

1. Introduction

Enterprise Training Group Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, or training programmes.

2. Who We Are

Enterprise Training Group Ltd
Company Number: 16995599
Correspondence Address:
167–169 Great Portland Street,
London, England, W1W 5PF

We are the data controller responsible for your personal data.

3. What Personal Data We Collect

We may collect and process the following information:

Name and contact details (email address, telephone number)
Account registration information
Course enrolment and progress details
Assessment and attendance records
Payment and billing information
Communication records
Technical data such as IP address, browser type, and device information

We only collect data that is necessary for legitimate business and educational purposes.

4. How We Use Your Information

We use personal data to:

Register learners and manage accounts
Deliver courses and learning services
Provide learner support, assessments, and feedback
Communicate important information about courses or services
Process payments where applicable
Improve our services and website
Meet legal, regulatory, and contractual obligations

5. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Performance of a contract
Legitimate interests
Legal obligations
Consent (where required)

6. Sharing Your Information

We may share personal data with:

Instructors and internal staff
Partner organisations involved in learning or placement opportunities
Third-party service providers (e.g. learning platforms, payment processors)

We do not sell personal data.
All third parties are required to handle data securely and lawfully.

7. Partner Organisations and Work Experience

Where learners engage with partner organisations for interviews, placements, or work experience, limited personal information may be shared where necessary.
Enterprise Training Group is not responsible for how partner organisations process data outside of agreed purposes.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Data is stored securely and access is restricted to authorised personnel only.

9. Data Retention

We retain personal data only for as long as necessary:

To deliver services
To meet legal and regulatory requirements
To resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time

Requests can be made by contacting us via our website.

11. Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality and user experience.
You can manage cookie preferences through your browser settings.

12. Communications and Marketing

We may contact you with information related to your courses or services.
You may opt out of non-essential communications at any time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be published on our website and take effect upon posting.

14. Complaints

If you have concerns about how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

15. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact us via our official website or correspondence address.