At Enterprise Training Group, we nurture a growth mindset, turning curiosity and commitment into real-world IT career opportunities. discover how our hands-on training and supportive programmes can help you achieve your professional goals.
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Getting Started
How to start learning
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Everything about taking
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FAQ 'S
Popular Questions
Who is this training suitable for?
Our training is suitable for motivated learners who are serious about building practical IT skills and progressing toward employment. During the pre-course interview, we assess your background, commitment, and readiness to ensure the course aligns with your goals and abilities.
What prerequisites do I need before starting the course?
Prerequisites vary by course but typically include basic IT knowledge, reliable internet access, and the ability to commit sufficient time to learning. These requirements are discussed clearly during your interview before enrolment.
When does preparation for employment begin?
Preparation for employment may begin before you complete the course. This can include CV development, interview preparation, and professional guidance, helping you transition smoothly from learning into work readiness.
What is the work experience, and how long does it last?
The work experience is a structured, remote placement with one of our partner companies and lasts up to 12 months. This period begins after successful course completion and is separate from the time spent on the course itself.
Is the work experience mandatory after completing the course?
No. The work experience is optional. Some learners may secure employment elsewhere after completing their course and choose not to take part in the placement arranged through us.
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Impact Nationwide
Getting Started – How to start learning
Q1. Do I need to be interviewed before starting a course?
Yes. Every learner is interviewed before enrolling. This allows us to discuss course expectations, prerequisites, and the requirements to progress toward employment, ensuring the course is the right fit for you.
Q2. How do I begin my learning journey after being accepted?
Once accepted, you will receive access to your account, the learning platform, and your course materials. You can then begin learning online at your own pace, with structured guidance and support.
Account / Profile – Manage your account
Q1. Will I have my own account on the platform?
Yes. You will receive a personal account that gives you access to the website, learning platform, course materials, and progress tracking.
Q2. Can I update my personal details after registering?
Yes. You can manage and update your profile details through your account. If you need help, support is available to assist you.
Course Taking – Everything about taking the course
Q1. What do I need to do to successfully complete a course?
You must actively engage with the learning materials, complete required labs and assessments, and demonstrate the skills needed for job readiness. Successful course completion is required before progressing to employment stages.
Q2. Does completing the course guarantee a job?
No. Employment is not guaranteed. To be offered work experience, learners must successfully complete the course and pass the CV and interview stages. Some learners may secure employment elsewhere after completing the course, and participation in work experience is optional.
Troubleshooting – Experiencing a bug?
Q1. What should I do if I experience a technical issue on the platform?
If you encounter a bug or technical issue, contact our support team via the platform or mobile support. We aim to resolve issues as quickly as possible to minimise disruption.
Q2. What if I cannot access my course or labs?
Please report the issue immediately through your account or via mobile support. Our team will investigate and restore access as soon as possible.
Mobile Support – Text for immediate response
Q1. What kind of support is available via mobile phone?
Mobile support is available for immediate assistance with platform access issues and learning facilitation queries. It is designed to help you get unstuck quickly.
Q2. Is mobile support available throughout my course?
Yes. Mobile support is available during your learning period to assist with urgent questions related to the platform or your training.
Purchase / Refunds – Learn about continuous access
Q1. How do I purchase a course?
All courses must be purchased directly through the Enterprise Training Group platform. Purchases made outside the platform are not valid.
Q2. Can I get a refund if I haven’t started the course?
Yes. Courses that have not been started are subject to a refund, in line with our refund policy. Once a course has started, refunds may no longer be available.